Privacy Policy

1. Information We Collect

a. Personal Information.

We collect information you provide directly to us, such as when you:

• Create an account or complete a booking
• Contact us via forms, WhatsApp, email, or phone
• Subscribe to our newsletters or promotional updates
• Participate in surveys, contests, or promotions

This may include:

• Full name, email address, and phone number
• Billing or payment details (processed securely via third-party payment gateways)
• Travel preferences, emergency contact details, and special requirements
• Any other information voluntarily shared with us

b. Automatically Collected Information.

When you use our website, we may automatically collect:

• Device details: IP address, browser type, operating system, etc.
• Usage data: pages visited, time spent, interactions, and referring URLs
• Location data: only if you grant permission
• Cookies and similar technologies: for analytics and personalization

2. How We Use Your Information

We use your information to deliver an efficient and personalized experience, including to:

• Provide services: manage bookings, trips, and related communications
• Customer support: respond to queries, concerns, and feedback
• Personalization: recommend destinations, offers, and relevant content
• Marketing & updates: send promotional offers, newsletters, and trip information (with your consent)
• Analytics & improvements: evaluate website performance and improve services
• Legal & compliance: meet applicable legal obligations and protect our rights

3. Information Sharing

We do not sell your personal data. However, we may share information in the following limited cases:

a. Trusted Service Providers.

We work with third-party vendors to facilitate:

• Payment processing (e.g., Razorpay, UPI, or similar)
• Trip coordination, logistics, and accommodation
• Email and marketing communications
• Data analytics and website maintenance

All such partners are bound by confidentiality and data protection obligations.

b. Legal Requirements.

We may disclose data if required by law, regulation, or to:

• Comply with legal or governmental requests
• Protect our rights, safety, or property
• Prevent fraud, abuse, or security threats

c. Business Transfers.

In case of a merger, restructuring, or sale of business assets, your data may be transferred, ensuring equivalent privacy protection.

4. Data Security

We employ industry-standard security practices, including:

• Encryption: Encryption of sensitive data during transfer and storage
• Access Controls: Access control measures to limit employee access
• Regular Audits: Regular audits and vulnerability testing
• Staff Training: Employee training on data protection practices

While we take every precaution, no system can guarantee 100% security. We urge users to safeguard their login credentials and report any suspicious activity.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience.

Types of Cookies Used.

• Essential Cookies: enable basic website functionality
• Analytics Cookies: help us understand usage patterns (e.g., via Google Analytics)
• Marketing Cookies: support targeted advertising and remarketing
• Preference Cookies: remember your language or region preferences

Managing Cookies.

You may modify your browser settings to control or disable cookies. However, some site features may not function properly if cookies are turned off.

Note: Our website primarily uses Firebase Authentication which stores authentication tokens in IndexedDB (not cookies). However, third-party services such as Firebase Analytics, Google Fonts, and payment gateways may use cookies for their functionality.

6. Your Rights

Depending on your jurisdiction (including under GDPR and India's IT Rules 2011), you have the right to:

• Access: Access your personal data
• Correction: Correct inaccurate or outdated information
• Deletion: Delete your personal data (where legally applicable)
• Restriction: Restrict or object to processing activities
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, contact us at info@journeyjunkiez.in. We'll respond within 30 days of your request.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. Once no longer needed, data is securely deleted or anonymized.

8. Third-Party Links

Our website may contain links to third-party sites or apps (such as Instagram, WhatsApp, or partner travel platforms). We are not responsible for the privacy practices or content of these external sites. Please review their respective privacy policies.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us data, please contact us to have it removed.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements.

The revised policy will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to: